Help Desk

Contact us with your name, email, product or project details and, if available, your quotation or order reference. Updates are provided as information becomes available.

Contact us as soon as possible if you need to change or cancel a request or order. Availability and any costs depend on the production, procurement and dispatch stage, and we will confirm them before proceeding.

Return eligibility depends on the product type, order status and applicable policy. Custom-made or configured items are generally not eligible for change-of-mind returns. Nothing in our terms excludes rights available under the Australian Consumer Law.

Photograph the packaging and product, retain relevant materials where practical, and contact us promptly with your order reference. We will assess the issue and provide an appropriate remedy consistent with the Australian Consumer Law and applicable terms.

Delivery availability, freight cost and lead time are confirmed according to the destination, product dimensions and unloading requirements. Eligible local deliveries may qualify for free delivery; other Australian and international deliveries are quoted. See Shipping & Returns for current details.